Certified Travel Associate Practice

What type of questions can usually be answered with a simple yes or no?

1. Open Questions

2. Complex Questions

3. Specific Questions

4. Closed Questions

The correct answer is: Closed Questions

Closed questions are designed to elicit straightforward responses, typically requiring a simple "yes" or "no." This format helps to obtain direct information or confirm specific details without the need for elaborate explanations or additional context. For example, when a client asks, "Do you have availability for this destination?" the expected answer would be a clear affirmative or negative. The simplicity of closed questions makes them valuable in surveys, interviews, and queries where specific information is sought without any ambiguity. In contrast, open questions invite more expansive answers and encourage a discussion, while complex questions involve multiple parts that require more detailed responses. Specific questions can sometimes be open or closed but often seek precise information rather than simplistic yes/no answers. Thus, understanding the nature of closed questions aids in effective communication and efficient information gathering, particularly in the context of travel planning and client interactions.