Certified Travel Associate Practice

What do Ethics encompass?

1. A. Additional services that enhance travel experience

2. B. A set of beliefs about right and wrong

3. C. Asking questions to close a sale

4. D. Selling travel agent ID cards to the public

The correct answer is: B. A set of beliefs about right and wrong

Ethics are fundamentally about a set of beliefs that guide individuals in distinguishing right from wrong. In the context of travel and the broader business environment, ethics establish principles that inform decision-making and behavior, ensuring that operations are conducted with integrity, fairness, and respect for all stakeholders. In contrast, the other options focus on specific practices or services rather than the broader moral principles of ethics. Providing additional services is an operational focus and not inherently linked to ethical considerations. Asking questions to close a sale relates to sales techniques rather than ethical behavior, and selling travel agent ID cards to the public raises issues that could compromise professional integrity and trust, which is contrary to the core of ethical practice. Thus, the essence of ethics lies in the beliefs about what is right and wrong, and that is accurately captured in the correct answer.