Certified Travel Associate Practice

How is active listening primarily achieved?

1. Through verbal expressions

2. Through written language

3. Through body movements and facial expressions

4. Through digital messages

The correct answer is: Through body movements and facial expressions

Active listening is primarily achieved through body movements and facial expressions. This concept revolves around the ability to engage fully with the speaker, demonstrating attentiveness and understanding not only through words but also through non-verbal cues. These cues can include nodding, maintaining eye contact, and displaying appropriate facial expressions that align with the conversation. Such behaviors help to convey empathy and involvement, making the speaker feel heard and appreciated. Verbal expressions can contribute to the interaction but do not encompass the full essence of active listening. Similarly, while written language is an important form of communication, it lacks the immediate feedback and emotional connection that in-person interaction provides. Digital messages might facilitate communication but often miss the nuanced body language and tone present in face-to-face settings, which are crucial for effective active listening.